Any cancellation of the service by the client must be made by writing to firstname.lastname@example.org at least 14 days before in case of kite courses, and 30/45 days in case of private coaching on a cruise. Otherwise the school Triderland reserves the right not to refund the deposit paid and not to reschedule the service to a future date.
In the case that the cancellation respects the deadlines or is caused by a unilateral and exceptional choice of the Triderland, the service will be rescheduled or refunded.
In the case of unfavorable weather conditions, the service may be rescheduled on a calendar year basis, but not refunded.
For cruise coaching services, the school is not responsible for weather conditions and no refunds will be given. A voucher for one or more coaching services will therefore be offered with an annual validity.
Any service started more than 1 hour ago is considered as completed, whatever the weather conditions.
The decision to cancel due to weather conditions is the sole responsibility of the instructor. The client’s choice not to participate in the course, except for health issues certified by a medical certificate, will be considered as lost and non-refundable.
The gift card is valid for 1 year from payment. This card is non-nominative (you may change the lucky person) and non-refundable.